Churn diagnostic
A three-week reading of one membership’s leavers — billing cycle, sample of exit conversations, and a written brief the welcome desk can use.
Work you can commission
Engagements
These are pieces of work you can request, not a catalogue of logins. Each engagement starts from a real membership, a real billing period, and a named operator who will receive the written brief. If you are unsure which shape fits, write with the last month you lost members and we will say whether a diagnostic, a clinic day, or a shorter briefing is honest.
Open
Exit conversation design
We write the questions, the pauses, and the closing line for calls with people who already left, then sit in on the first round.
Operator briefing
A half-day with the people who own renewal, welcome, and support, reading one cohort together until the disagreement is named.